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Return & Refund Policy

At Fabpad, we want you to be completely happy with your purchase. This policy explains how cancellations, returns, replacements and refunds work for orders placed on fabpad.in.

1. Order cancellation

Cancellation by you

  • You can cancel your order at any time before it is shipped, and we will refund the full amount.

  • If your order has already shipped, you can refuse delivery or request a return as described below.

Cancellation by Fabpad

  • We may cancel an order if a product is out of stock, if there is an error in product or pricing information, or if our fraud-prevention checks flag the order. If this happens, we will contact you and refund any amount paid in full.

  • Cash on Delivery (COD) orders may be cancelled if we are unable to confirm the order with you within 48 hours of placing it.

2. Returns: unused and sealed products

  • You can return any unused product in its original sealed packaging within 7 days of delivery, for any reason.

  • For hygiene and safety reasons, we cannot accept returns of products whose seal or packaging has been opened. This includes period underwear, pads, liners, tampons, menstrual cups and intimate care products.

  • The product must be returned with its original box, tags and invoice.

  • Returns are free. We will arrange a reverse pickup from your address at no cost to you.

3. Damaged, defective, missing or wrong items

If you receive a product that is damaged in transit, defective, missing from your order, or not what you ordered:

  • Raise a request within 24 hours of delivery by writing to info@fabpad.in or contacting us through our Contact Us page.

  • Share a photo or video of the product and packaging within 3 days of delivery.

  • Once verified, we will send you a free replacement, or a full refund if a replacement is not available.

  • There is no cost to you for returning a damaged, defective or wrong item.

4. How to request a return

  1. Email info@fabpad.in, or use our Contact Us page, with your order number and the reason for the return.

  2. Our team will confirm eligibility and schedule a free pickup.

  3. Pack the product securely in its original packaging, with the invoice.

5. Refunds

  • Returned products go through a quality check at our warehouse. The refund is processed once the product passes the check.

  • Prepaid orders: refunded to the original payment method within 5–7 business days of the quality check.

  • COD orders: refunded to your bank account or UPI ID within 5–7 business days of the quality check. We will ask you for these details.

  • Shipping charges, if any were paid, are refunded in full for damaged, defective or wrong items.

  • If a returned product fails the quality check (for example, it has been used or the seal is broken), it will be sent back to you and no refund will be issued.

6. Exchanges

We offer exchanges for a different size or colour of the same product, within the same 7-day window, as long as the product is unused and sealed. Contact us to arrange an exchange.

7. Contact and grievance redressal

Femme Fabric Solutions Pvt. Ltd. (Fabpad)

401, VC Solitaire, Khanamet, Silpa Hills, Hyderabad – 500084, Telangana

Email: info@fabpad.in | Phone: +91 70440 23337

Grievance Officer: Sowjanya A

Email: info@fabpad.in

We acknowledge complaints within 48 hours and aim to resolve them within one month.